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"I feel the people are honest and straight forward. I do not think they are trying to rip us off. I was also given advice on systems we now have. I feel the contractor was very knowledgeable."
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Q: What is the difference between gas logs and a gas fireplace?
A: Gas log sets are designed to be installed into an existing fireplace, while gas fireplaces are self-contained units. Vented gas log sets are significantly less expensive but are considered a decorative appliance because they provide less heat.
Q: Can I install a gas fireplace in my bedroom/bathroom/basement?
A: Only direct-vent units can be installed in a bedroom or bathroom. Please call to discuss basement options.
Q: How do ventless/unvented gas fireplaces work?
A: Ventless units deliver more heat into the room because the vent can be closed. This can be done because these units utilize a clean-burning, smokeless flames that releases negligible combustion by-products. Vent Free units are not approved for all installations. Please email or call for more information.
Q: Does all the heat go "up the chimney" with vented natural gas hearth products?
A: No, sealed units like vented fireplace inserts and freestanding stoves can provide substantial heat. However, some gas log sets, like wood fires, vent much of the heat generated from the fire up the chimney.
Q: Can I operate my natural gas hearth product if the electricity goes out?
A: Yes, your gas fireplace will operate if it has a standing pilot or a piezoelectric ignition system. Electric blowers, if installed, will not operate in a power outage.
Q: My existing fireplace has trouble "drawing" when I’m burning wood. Will I have the same problem with a natural gas fireplace?
A: A faulty draft needs to be corrected whether you are burning wood or natural gas. One solution would be to install a direct-vent product rather than one that uses the existing flue.
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